FAQ & Site Info
Terms of ServiceItems may be returned only with prior authorization.
All shipping and handling fees are non-refundable with an exception where we made an error by shipping and incorrect item to the customer. In this case, Customer must contact us to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. We must be informed of the receipt of incorrect merchandise within a week of the delivery.
Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.
Refused Delivery: Returns falling under this category will be treated as “Unwanted Returns”, consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
Defective Items: A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.
If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent back to the Customer at their expense.